Super Green Hosting

Category » Billing

There were 12 articles found in this category:

1. If I cancel my account after the 30 day money back guarantee, can I get a refund?
   If you cancel your account after the first 30 days of service, we are unable to issue a refund. Please review the terms of service at www.supergreenhosting.com/terms, you will find that both our cancellation and refund policy are clearly explained. To ensure a refund, please cancel the account w ...
2. I'm trying to place an order and get an 'Charge declined' error message.
   This message usually appears when you don't have enough funds to cover the cost of the invoice being generated. If you are sure you have enough funds available you should contact your bank as they may have flagged the transaction as being possible fraud. If you have already spoken to your bank a ...
3. I've lost my control panel/billing logins, how do I recover them?
   When you signed up with Super Green Hosting you will have received an e-mail listing all of your account information, including logins to your control panel and our billing system. If you are unable to locate this e-mail, please email our Customer/Technical Support department on support@supergre ...
4. I ordered an SSL or static IP and now my site is down.
   When you order a SSL we assign a static IP to your account. A static IP is required for securing the traffic between your website visitors and your website. The SSL encrypts the session between the visitor and your site. When we assign a static IP, the new information about where the site is loc ...
5. If I cancel my account, can I reactivate it?
   Your account can be reactivated by Super Green Hosting if you cancel it. If you originally cancelled within the first 30 days of service, we would re-charge your account for the amount that we refunded to you. If you cancel after the first 30 days of service, we can reactivate your account for y ...
6. How do I transfer my domain name from my old web host to Super Green Hosting?
   If you want to transfer a domain name over to Super Green Hosting you must make sure of the following: - The domain is over 60 days old. - The email address on file with the registrar is one that you can receive transfer requests to. - The domain is unlocked. If you change the status of your dom ...
7. How do I update my contact information ?
   You can update your billing contact information in your billing account at billing.supergreenhosting.com using your billing username and password. From the 'Client Profile' section select 'View Profile' then 'Edit' in the 'Address & Contact Information' section.
8. How do I view my information in your system?
   You can view all of your personal and billing information at billing.supergreenhosting.com. Your login information can be found in your Super Green Hosting welcome email. If you do not have access to this information, please email us at billing@supergreenhosting.com and we will send you your det ...
9. How do I view my invoices ?
   You can view your invoices by logging into billing.supergreenhosting.com using your billing username and password. In the 'Billing & Service' section click 'View Invoices' and then select 'All' from the 'View' dropdown menu.
10. How do you log into Support & Billing?
    You can log into your Super Green Hosting billing account by going to billing.supergreenhosting.com using your billing username and password that was included in your welcome email from Super Green Hosting.
11. How long do you keep my account details in your system?
    We keep account details in our system for 30 days after a cancellation has taken place, but under certain circumstances we can retain it in our system longer. Your website content is only kept for 30 days then it is removed from the server.
12. Can I update my information while my order is being processed?
    Unfortunately, your information cannot be updated while your order is being processed. You can change your details once your order has been processed at billing.supergreenhosting.com under Client Profile.